Ryan Parker Interiors (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, interact with our e-commerce website (www.ryanparkerinteriors.co.uk), or visit our showroom in Manchester.
We adhere to the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Ryan Parker Interiors is an interior supplier operating an e-commerce store and a showroom in Manchester. Our contact details are:
Name: Ryan Parker Interiors
Address: 245 Lower Broughton Road, Salford M7 2JT, Manchester
Order Information: Details about products purchased, order history, delivery address, and any specific requests or customisation details related to your order.
Financial Information: Payment details (e.g., bank account details for invoices for trade accounts, or information from third-party payment gateways for online card payments. We do not store full credit card details on our systems.).
Communication Data: Records of your communications with us (e.g., emails, phone call notes, showroom visit notes).
Website Usage Data: Information about how you use our website, collected through cookies and analytics (e.g., IP address, browser type, pages visited, products viewed). This data is typically anonymised or aggregated where possible.
Showroom Visit Data: If you visit our showroom, we might collect your contact details if you request a quote, place an order, or ask for follow-up information. For security, CCTV may be in operation in our showroom.
3. How We Get the Personal Information and Why We Collect It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you place an order: Via our e-commerce store, by phone, email, or in our showroom – to process your purchase, arrange delivery or collection, and manage your order effectively.
When you enquire about our products: To provide product information, send quotations, and respond to your queries.
When you create an account on our website: To facilitate future purchases, track orders, and manage your preferences.
When you communicate with us: To respond to your queries, provide customer service, and handle any issues.
When you visit our website: To improve your Browse experience, analyse website traffic, and understand user behaviour (e.g., through cookies).
When you visit our showroom: To assist with product selection, provide quotes, and process orders.
We may also receive personal information indirectly, from the following sources:
Referrals: If another client or contact refers you to us, they may provide your contact details. We will then contact you to explain how we obtained your information.
Publicly Available Sources: Information from public registers or online platforms (e.g., for verifying business details for trade accounts).
We use the information that you have given us in order to:
Process and fulfil your product orders.
Manage deliveries and collections.
Provide customer support and respond to enquiries.
Manage trade accounts.
Process payments and issue invoices.
Improve our website, product offerings, and showroom experience.
Manage our business operations and internal record-keeping.
Comply with legal and regulatory obligations.
4. Lawful Bases for Processing Your Information
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal information:
(a) Performance of a Contract: We process your personal data when it’s necessary for the performance of a contract with you, or to take steps at your request before entering into such a contract (e.g., processing your order, arranging delivery).
(b) Legitimate Interests: We may process your data where it’s necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights don’t override those interests. This includes:
Communicating with you about your orders and our products.
Managing and improving our e-commerce store, showroom operations, and product range.
Preventing fraud and ensuring the security of our systems.
Maintaining records for legal and accounting purposes.
(c) Legal Obligation: We process your personal data when it’s necessary to comply with a legal or regulatory obligation that we are subject to (e.g., tax regulations, consumer protection laws).
(d) Consent: In specific situations, we may ask for your explicit consent to process your personal data for a particular purpose (e.g., for marketing communications that are not directly related to an ongoing order). You can remove your consent at any time. You can do this by contacting us at [email protected] or by phone on 0161 841 0770.
5. Sharing Your Personal Information
We may share your personal information with:
Delivery and logistics partners: To deliver your orders.
Product manufacturers or wholesalers: In cases of direct shipments, warranty claims, or specific product queries.
Payment processors: To securely handle payment transactions.
IT and website service providers: For the maintenance and operation of our e-commerce store and internal systems.
Professional advisors: Such as accountants, legal advisors, and insurers.
Regulatory authorities: When legally required to do so.
We ensure that any third parties with whom we share your data are also compliant with data protection laws and have appropriate safeguards in place. We do not sell or rent your personal data to marketing companies or other third parties.
6. How We Store Your Personal Information
Your information is securely stored on our internal systems and, where applicable, with reputable third-party service providers (e.g., cloud storage, e-commerce platforms, email providers) who are also compliant with UK GDPR.
We keep your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain order and customer information for a period of 7 years after the completion of an order or closure of an account to comply with tax and legal obligations. After this period, we will securely dispose of your information by deleting digital records and securely shredding any physical documents.
7. Your Data Protection Rights
Under data protection law, you have important rights regarding your personal information. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Your rights include:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
The right to withdraw consent – Where we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
Please contact us at [email protected] or call 0161 841 0770 if you wish to make a request to exercise any of these rights.
8. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at[email protected] or by post to Ryan Parker Interiors, 245 Lower Broughton Road, Salford M7 2JT.
You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
